Support & Maintenance

Service Description

The Support & Maintenance services extend InterWorks’ expertise into the support and maintenance phase by leveraging process-centric, knowledge-based managed services, which are flexible, scalable and cost effective. InterWorks incident and helpdesk management can fit into an existing ITIL process or can be a standalone process with adjustable service levels and quarterly reviews. The process leverages dedicated communication channels and reporting structures. Established SOA test design techniques, beside component and integration testing, provide verification and validation of business scenarios, facilitating wider coverage while improving interoperability

InterWorks’ Solutions/Offerings

Our Support Services Include:

  • Support & Maintenance is provided as a horizontal practice spanning all of our other vertical practices
  • Scheduled System Maintenance
  • Scheduled System Upgrades
  • Incident Tracking and Resolution
  • Development Support and Enhancements
  • Proactive Monitoring & Analyses
  • On-Request/On-Demand SMEs

Support & Maintenance Capabilities

  • Industry Support
    • Order to Cash Processes (Retail)
    • Supply Chain and eCommerce (Telecommunications)
    • Claims Processing (Healthcare)
  • Technology Support
    • Java, Web, TIBCO, Mobile(iOS/Android), .NET, SharePoint, Open-Source
    • Application Development, DBA, Testing/QA, Integration
    • Cloud Management
  • Solutions Support
    • Portal Management (Claims Adjustment)
    • B2B eCommerce Storefronts
    • Enterprise Performance Dashboard

Technologies

Parasoft SOAtest, Parasoft Loadtest, Jenkins, Atlassian JIRA, HP Quality Center, Generic Audit Logger, Splunk, ServiceNow, soapUI, Transaction Monitor, Selenium IDE; Selenium Remote Control, Push2Test, TestMaker, Y-Slow, JMeter, Firebug, TestGen4Web, MeasureIt, FireShot, TestLink

Industries

Telecommunications, Automotive, Digital Media Processing, Agriculture…
Case studies