International Conference on Applied Internet and Information Technologies

How we perform processes, conduct business, interact or learn is not how it used to be. Mass disruption changed many industries and created room for more effective and efficient businesses through Outsourcing. Yes, services can be performed with lower prices and higher quality, be more useful, create a higher impact and be scalable at the same time. But are we using the most out of Outsourcing? Are we harvesting Outsourcing opportunities? Are we practicing BPO enough?

Are Macedonia and Western Balkans moving towards their maturity as outsourcing destinations? Well we are not sure, but we want to know the answers. That’s why we’ve dedicated a whole day on the 4th of June at the International conference on Applied Internet and Information Technologies Conference to Outsourcing opportunities that exist in Macedonia and Western Balkans- what can we do to boost up Outsourcing, how can we become Outsourcing experts, overcome cultural differences, and use all that in our everyday work.

2 full conference days, 1 Workshop, B2B meetings, Presentations, 2 top experts and just 50 available seats. The conference will be taking place in Bitola, on June 3-4, 2016.

Register here

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Agenda

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Key speakers

  • Carola Copland

    Carola is a results driven senior manager and outsourcing specialist, with over 12 years experience within a Fortune 50 Global Technology company where she built her reputation as a Subject Matter Expert on Outsourcing. Carola has extensive experience and a deep understanding of transition, transformation and change related to Outsourcing and Offshoring and has held international management positions in nearly all areas of the Strategic Outsourcing lifecycle including presales, contracting, implementation and delivery. She has worked at CxO and Global advisory board level where she has proven herself not only in the technical field but also in contract governance and customer relationship management. Carola recently developed an education programme for the German Outsourcing Association (GOA) and has also undertaken a shareability and automation assignment for a major Swiss financial institution.

  • Richard Avery

    Richard has 35 years experience in international outsourcing consultancy, sales and delivery management augmented with skills and experience in project and programme management, account and customer management, process re-engineering, problem management, team leadership & mentoring, training & training programme development. For many years Richard was the global “go to” person for international outsourcing expertise within IBM and has advised on setting up global outsourcing services in locations as wide ranging as Brazil, Hungary, Jordan and the Philippines. Richard’s experience spans working for companies ranging from small boutique consultancies through to large multi-nationals such as Nestle, Tesco and IBM. During this time he has trained and mentored sales teams in over 30 countries on four continents. Richard is now an independent consultant working with companies wishing to move into the provision of international services. He also trains individuals and organisations in mind coaching techniques designed to increase their mental fitness in order to improve their motivation and performance.

  • Nina Ugrinoska

    Nina has 25+ years’ of experience in managing ICT processes, for the finance (banking) sector, but for the ICT industry in general. She experienced national and international outsourcing, as hands on work practice, using outsourcing services for mission critical processes for almost 18 years. For the last 4 years she is working as a Senior Consultant, Trainer and Lead Auditor for management systems, specialized in Information Security Management System (ISO 27001) and Service Management System (ISO 20000). As part of the implementation process for SMS she trained more than 40 company in the region on how to use or how to deliver services (outsourcing), including information security controls in outsourcing. In addition she audited almost the same number of companies, facing with very different aspects and management systems for outsourcing. Nina performed a lot of trainings for management systems, business process management and also soft skills. If you attend the event you will hear her real life stories, her experience, solutions provided and the importance of the information security systems in outsourcing model of doing business.