Emilija Milevska, Author at InterWorks

ServiceNow Integration and OAuth Authentication with Third-party Application

ServiceNow as a platform offers a lot of different integrations, like inbound, outbound, scripted web services, data sources. Many different techniques can be used to achieve this, like Web Services (REST, SOAP), EMAIL Inbound, JDBC, Excel. In the following lines, I will talk about integration between ServiceNow platform and an external vendor. The integration is […]

Custom Groovy Post Functions in Jira Workflows

What is a Jira workflow?   A Jira workflow is a basic part of Jira since it describes a process.  All the statuses and transitions in a workflow in fact describe the path that an issue goes through from the creation to its closing. Except for its basic meaning, the workflow is where we can […]

Automation Rules in Jira Service Desk

Introduction   Jira Service Desk is an Atlassian product, used as a helpdesk request tracker. It lets you receive, track, manage and resolve requests from your team’s customers. The app comes with a self-service web portal where customers fill out forms to ask for help.     Customers submit their help requests to your team […]