Digitalize Your HR Processes Using ServiceNow - InterWorks

Digitalize Your HR Processes Using ServiceNow

80%

Reduced manual work

60%

Increased efficiency

85%

Improved data representation

The past few months have put digitalization processes at full speed. Companies are looking for ways to stay productive while working from home and operate in a different setting. One of the most efficient ways to stay on track during these unpredictable times is definitely digitalization. Being out of the office has put a lot of pressure on everyone but mostly on HR departments. So how can you make sure your HR processes run smoothly? Moreover, how can you digitalize your HR processes in a short time span? One possible solution is ServiceNow.

ServiceNow is an American software company, which developed a cloud computing platform to help companies manage digital workflows for enterprise operations.

Having a single platform for all processes within your organization is always a good idea since it drives consolidation, automation, and innovation which leads to a more efficient business model. It helps companies turn ordinary workdays into an extraordinary experience. In other words, ServiceNow is a technology that makes the world work better.

ServiceNow is used by companies with different sizes around the world. No matter if you are a startup, medium-sized company, or a large enterprise corporation you can use ServiceNow either way. That is enabled due to the fact that ServiceNow plays well with others. Popular integration tools like SnapLogic or Tibco can make the integration of ServiceNow fairly easy, (without any manual efforts or complex traditional integration processes,) which leads to a reduction in implementation time from months to weeks.

There are many ways to leverage the opportunities ServiceNow offers at your convenience. Our latest experience with the tool was for one of our enterprise retail clients and focused on improving the on-boarding process and enabling the creation of HR case tickets, with different demands and problems reported by the company’s employees.

Upon approval from the executive, to bring even bigger value to the On-Boarding process we suggested going one step further and hire Robots. Not exactly hire robots but leverage smart technologies like RPA (Robotic Process Automation) to execute the manual task that is contained in the tickets. For example, after the approval of an executive a Robot can check the company inventory and make sure the equipment assigned is available in stock and assign it to the employee or if the equipment is not available in stock, write an e-mail ordering the equipment from the IT equipment supplier. This will keep the administrators happy and speed up the employee On-Boarding process even further.

With the use of ServiceNow, we managed to reduce manual work for 80%, increase efficiency for 60%, and improve data representation for 85%.

If you want to learn more about ServiceNow, see what makes it an outstanding tool and find out how it can help you digitalize your HR processes – watch our latest webinar on the subject, or feel free to contact us for a personalized presentation.